While reading the book "Haircutting for Dummies" by J. Elaine Spear, I came across a story that is somewhat of an urban legend in the hairstyling business. This story is told to explain why it is so important to communicate efficiently with the client, which is my third and best answer. This is how the story goes:
A long haired, male client walks into a salon to get a few inches trimmed off his hair. When he sits down in the chair, the stylist asks him, " Do you want to keep your ponytail?" Naturally, the client responds, "Yes". With one swift movement of her scissors, there stylist cuts off the man's ponytail and hands it to him. Devastated, the man walks out and starts to wander from salon to salon asking other stylists if there is some way they can fix his hair.
The way I interpret the story is that if the stylist had rephrased her question to something like "Would you like me to cut the ponytail?", then the client would have answered with a no. Phrasing a sentence to something that would not be misinterpreted can help gain clientele confidentiality and allow them to be satisfied with their hair style. When a client does not communicate clearly and efficiently, there is a huge possibility that the right hair style will not be received and the client will not be happy. That is why communication is the key to giving clientele satisfaction.
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